Privacy Policy
Effective Date: 14 May 2026
Welcome to Global Branding (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
- Information We Collect
We may collect the following information from customers:
- Full name
- Company name
- Email address
- Phone number
- Delivery and billing address
- Artwork, logos, documents, or files submitted for printing
- Payment and transaction details
- How We Use Your Information
We use your information to:
- Process and fulfill printing orders
- Communicate regarding quotations, orders, and deliveries
- Provide customer support
- Improve our products and services
- Send updates, promotions, or special offers (if consent is given)
- Comply with legal and regulatory obligations
- File & Artwork Confidentiality
All customer files, artwork, and documents submitted for printing are treated as confidential. We do not share, sell, or distribute customer materials unless required to complete the printing process or by law.
- Payment Information
Payments are processed securely. We do not store sensitive banking or card details on our systems unless necessary for approved recurring billing arrangements.
- Sharing of Information
We may share customer information with:
- Delivery or courier companies
- Payment processing providers
- Service providers assisting in business operations
- Legal authorities where required by law
We do not sell personal information to third parties.
- Data Security
We implement reasonable technical and organizational measures to protect customer information from unauthorized access, misuse, or loss.
- Customer Rights
Customers may request to:
- Access their personal information
- Correct inaccurate information
- Request deletion of personal data where legally permitted
- Opt out of marketing communications
- Cookies & Website Usage
If you use our website, cookies may be used to improve browsing experience and website functionality.
- Retention of Information
Customer records and print files may be retained for administrative, accounting, backup, or repeat-order purposes.
- Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Updated versions will be published on our website or made available upon request.
- Contact Information
For any privacy-related questions, please contact:
Global Branding Pty Ltd
Email: info@globalbranding.co.za
- Phone: +27 73 378 2738
- +27 15 023 0877
Address: Gauteng
Pretoria Office
250 Pretorious Street Pretoria CBD Pretoria 1391
Address: Limpopo
Phalaborwa Office
3512 President Namakgale Phalaborwa 1392
Terms and Conditions
Effective Date: 14 May 2026
These Terms and Conditions govern the use of services provided by Global Branding.
- Acceptance of Terms
By placing an order with us, the customer agrees to these Terms and Conditions.
- Quotations & Pricing
- All quotations are valid for 7 days unless otherwise stated.
- Prices may change without prior notice.
- Additional work requested after approval may result in extra charges.
- Orders & Approval
- Customers are responsible for reviewing and approving proofs before printing.
- Once approval is given, we are not responsible for errors including spelling, grammar, colors, layouts, or design mistakes approved by the customer.
- Payment Terms
- Full or partial payment may be required before production begins.
- Outstanding balances must be settled before delivery or collection.
- Late payments may attract additional charges.
- Turnaround Times
Estimated completion times are provided as guidelines and may vary depending on workload, stock availability, equipment issues, or unforeseen circumstances.
- Printing Variations
Due to differences in materials, screens, inks, and printing processes:
- Minor color variations may occur
- Exact color matching cannot always be guaranteed
- Slight cutting or alignment variations may occur
These are considered acceptable industry tolerances.
- Customer-Supplied Artwork
Customers must ensure that submitted files:
- Are print-ready
- Have correct spelling and formatting
- Do not infringe copyright or trademark laws
We are not liable for issues arising from poor-quality or incorrect files supplied by customers.
- Intellectual Property
The customer confirms they have the legal right to use all submitted logos, images, and content for printing purposes.
- Refunds & Reprints
Refunds or reprints may only be considered where:
- The error was caused directly by our production process
- Claims are reported within 3 business days of collection or delivery
We do not provide refunds for customer-approved errors.
- Collection & Delivery
- Risk transfers to the customer upon collection or delivery.
- We are not responsible for delays caused by courier companies or external factors.
- Cancellation Policy
Orders cancelled after production has started may incur charges for work completed and materials used.
- Limitation of Liability
Our liability is limited to the value of the printing service provided. We are not liable for indirect losses, loss of profits, or consequential damages.
- Governing Law
These Terms and Conditions shall be governed by the laws of South Africa.
- Contact Information
Global Branding
Email: info@globalbranding.co.za
